Greenville Cares

Greenville Cares is a one-stop customer service center where citizens can get information about City programs, services and events; report an issue or submit a City service request. Live telephone assistance is available Monday through Friday from 8 a.m. to 5 p.m. by calling or texting 864-232-CARE (864-232-2273).


City Hall is open to walk-in traffic from 8 a.m. to 4:45 p.m. Monday through Friday. Only visitors with pre-scheduled appointments will be permitted beyond the first floor between 4:45 p.m. and 5 p.m. Please register in the lobby.

Please note that this does not apply to after-hours public meetings.

On evenings or weekends, you can receive assistance for an immediate need by calling the police non-emergency number: 864-271-5333.

Citizens can also email their questions or service requests to or via our convenient online service request.

All service requests are assigned an ID number, routed to the appropriate departments and tracked through the City’s work management system. Some of the more common requests that Greenville Cares receives relate to issues such as street and sidewalk repairs; trash and recycling pickup; graffiti, speeding and streetlight outages.

Stormwater Runoff or Water Pollution

Please call the Water Pollution Reporting line at 864-467-4554 during normal business hours. You may leave a message after hours.

Greenville County Information

Greenville County processes all city and county property taxes, marriage licenses and all other county-related services. For more information, visit the Greenville County website, email the County at or you may call 864-467-7100.

Relocation Information

Chamber of Commerce: 864-242-1050
VisitGreenvilleSC: 864-233-0461
Newcomer Information